You will find lots of hosting providers available, yet many of them are resellers who have limited resources, especially when it comes to support. One way to distinguish them is the option to reach the company over the phone. The type of support that you can get via this channel of communication varies based on the service provider - some provide you with professional phone support, others offer general and customer support only as some matters are more time-consuming and it is faster and easier to be resolved via a support ticket, especially when the issue needs to be escalated. However, it's good to find that you can always contact your hosting supplier since there're lots of small issues that can be resolved easily and in a very timely manner with a phone call, not mentioning that you can get more info for the services even before you become a customer.

Phone Support in Hosting

We know that being able to talk with a live agent is very important, that's why we have three support lines worldwide (UK, USA and Australia) and you have the option to reach us on the phone for fourteen hours a day. In case you consider obtaining one of our hosting plans, for instance, you are able to call us and find more about our services before placing your order so as to be sure that we do match all system requirements for your websites. After the purchase, you can call us about all the sales and / or billing troubles you may have, or receive any kind of general or basic tech information that you need. We have tried to find the optimal balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, that will make it easier to follow the communication together with any new developments in the resolution of your issue.

Phone Support in Semi-dedicated Servers

We provide live phone support 14 hours daily as a part of the support services for each and every semi-dedicated server package that we offer. Due to the fact that some issues are more difficult and time-consuming, you'll have to open a support ticket in case you come across such a problem, but for all of the billing, general or minor tech issues you can always call us and we'll assist you quickly in order to save you the time you will have to spend on creating a support ticket. Even if you do not have an account yet, you are able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you'll be able to get any other general info about our semi-dedicated services. We now have local numbers in the United States, the United Kingdom and Australia plus a global number, therefore you can call the one that is closer to where you live.