The support that you will receive from your hosting company is very important, no matter if you have pre-sales questions and you're not a customer yet, or you have some technical problem with a current account. Prompt and clear information regarding a question or an issue can save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from a real web hosting supplier not from a reseller. When you obtain a hosting account from a company that does not own its servers and it can't access them right away, it's quite possible that you'll wait for a day or two in order to get a response to your question, which means that your sites may stay offline for quite some time. Alternatively, a provider which offers numerous means of communication and has a tech support staff that is available any time can assist you right away and help you limit or totally avoid any downtime and prospective losses.

24/7 Customer Support in Hosting

We provide 24/7 customer, billing and tech support for all our hosting plans. Even if you are not our customer yet and you have questions, we will help you without delay and provide you with the needed info, to give you the choice to make the best decision when you acquire your new website hosting account. We're available any time, including weekends and holidays, and we provide multiple means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your convenience, we have several telephone numbers all over the world, therefore you'll be able to call the one that is closer to you. The max response time for the e-mail messages and the tickets is 1 hour. The typical response time is no more than 15-20 min, so you can forget about waiting for a few days to receive support for any kind of task or issue, irrespective of its complexity.

24/7 Customer Support in Semi-dedicated Servers

You'll be able to try out our support services even before you purchase a semi-dedicated server account from our company as we have telephone and online chat support for pre-sales, billing and common queries. Our representatives can assist you to select the ideal plan or provide you with info about our servers, in order to check if the system requirements for your web sites are met. In case you are an active client, you also have the option to get in touch with us via email or through our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We warrant that any time you employ any of these two ways of communication, you'll receive a response within less than one hour and that’s 24/7, which includes weekends and public holidays. If you have used the hosting services of other service providers, even large ones, you're able to compare the reply time since it usually takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Servers

If you have a Virtual Private Server from us, you can contact us 24/7 for every server-related issue or forvarious issues and questions associated with the pre-installed software your server comes equipped with. If you haven't acquired a VPS server plan yet, you'll be able to learn more information about our solutions by giving us a call or by using our live chat service. For more tech problems, you should send an email message or open a ticket from your billing Control Panel and you'll get assistance within a maximum of 1 hour no matter the time of the day, even on holidays and weekends. The typical response time usually doesn't extend past half an hour. If you'd like to have assistance with third-party software, you will be able to take advantage of the Managed Services upgrade that you can include to each VPS package and our administrators will help you with any installation or troubleshooting issue you have encountered.

24/7 Customer Support in Dedicated Servers

When you buy a dedicated server through us, you are able to contact us at any time using a number of channels and the maximum time that you will need to wait for an answer is approximately 1 hour, so you can forget about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we will assist you with anything related to the apps which are pre-installed on the server. To get in touch with us about a technical matter, you will be able to open a support ticket via the Help section of your billing Control Panel or you can send us an email message. If you have any kind of general questions or you would like to know more about our web hosting services before you order, you can also take advantage of our live chat or you could call one of the local telephone numbers that we have in various countries around the world. In case you're looking for support for third-party software that you are unable to set up or run efficiently, you are able to add the Managed Services upgrade to your plan and our system administrators will assist you.