Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • In the Site Control Panel you can find an in–depth Help section featuring a myriad of articles and frequently asked questions. They are answered by our support team of proficient technicians. Just type in your question and our smart system will give you the most suitable answer.

  • Top quality support service

  • Video Tutorials

  • We have prepared a selection of how–to video tutorials that visually demonstrate how to resolve a typical issue connected with your hosting plans account. You will find the training videos in the Help Center.

  • Intuitive help center

  • A 60–Minute Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7 technical support service and include a one–hour response time guarantee. Our skillful customer service technicians will be available to you 24/7 and will remedy any issue that you might possibly come across within maximum one hour after the helpdesk ticket submission. In the majority of instances, a response will be given to you within twenty minutes.